HELP FILE
How can I remote control a customer's mac running macOS Catalina
Remote Access Software For Mac Os X
MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps.
![Remote Access For Mac Os Remote Access For Mac Os](/uploads/1/2/6/3/126362069/984476257.png)
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How To Remote Into A Mac
MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5.In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps. Note: If you want to access Microsoft Remote Desktop on an older version of Mac OS X, check out this article instead. As with most modern Mac applications, Microsoft Remote Desktop is available. Remote Desktop Support Software for Mac. BeyondTrust has supported Mac OS X since 2007. And, unlike some remote support solutions that stop with basic support, BeyondTrust offers largely the same functionality for Mac as it does for Windows. Use Remote Management in Sharing preferences to allow others to access your computer using Apple Remote Desktop. On your Mac, choose Apple menu System Preferences, click Sharing, then select the Remote Management checkbox. Unattended access: TeamViewer Host. TeamViewer Host is used for 24/7 access to remote computers, which makes it an ideal solution for uses such as remote monitoring, server maintenance, or connecting to a PC or Mac in the office or at home. Install TeamViewer Host.
Note: You can chat with your customer before they grant additional permissions.
- In the top left corner of the desktop, click the Apple icon.
- Select System Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- Click Unlock, and enter your credentials.
- Make the following changes:
- In the left side bar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
- In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
- Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.End-users on Catalina 10.15.2 need to also perform the following additional setting:System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
- Click the Lock icon to prevent any further changes. Your settings are saved automatically.